Privacy Policy

1. Who we are

Humainify is a business advisory practice operating in Australia, co-founded by Trent McHugh (Launceston, Tasmania) and Cathy Gray (Adelaide, South Australia). We provide strategic planning, AI readiness, and people capability advisory services to Australian SMEs and organisations.

For privacy enquiries, contact us at: trent@humainify.com.au

2. What personal information we collect

We may collect the following types of personal information:

• Contact information: your name, email address, phone number, and organisation name, provided when you submit a contact form, book a call, or subscribe to our newsletter
• Communication content: any information you include in messages sent to us through this website
• Scheduling information: your name and email when booking a time through our Calendly calendar
• Website usage data: anonymised analytics data about how you interact with this website (collected via Vercel Analytics if enabled)

We do not collect sensitive information (such as health information, racial or ethnic origin, or financial account details) through this website.

3. How we collect it

We collect personal information directly from you when you:

• Submit a contact or enquiry form on this website
• Subscribe to our newsletter
• Book a conversation through our Calendly calendar
• Email or call us directly
• Request a free resource or checklist

4. Why we collect it and how we use it

We collect and use your personal information to:

• Respond to your enquiries and provide the services you request
• Schedule and manage conversations and appointments
• Send newsletters and updates you have subscribed to
• Send requested resources and checklists
• Improve our website and services

We will not use your personal information for any purpose that is unrelated to these purposes without your consent, except where required by law.

5. Marketing communications

If you subscribe to our newsletter or request a resource, we may send you occasional email updates about topics relevant to your interests. Every email we send includes an unsubscribe link. You can opt out at any time by clicking that link or emailing us directly at trent@humainify.com.au.

6. Disclosure to third parties

We use the following third-party services that may process your personal information on our behalf:

• Formspree (formspree.io) processes form submissions from this website. Formspree stores submitted data on servers in the United States. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.
• Calendly (calendly.com) processes booking information when you schedule a conversation. Calendly stores data on servers in the United States. Calendly's privacy policy is available at calendly.com/privacy.
• Vercel (vercel.com) hosts this website. Vercel may process technical log data. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your information if required by law, a court order, or government authority, or to protect the rights, property, or safety of Humainify or others.

7. Cross-border disclosure

As noted above, some of our third-party service providers store and process data in the United States. By using this website and submitting your information, you consent to this cross-border transfer. We take reasonable steps to ensure these providers comply with privacy standards comparable to the Australian Privacy Principles.

8. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This website is served over HTTPS. We do not store credit card or payment information.

While we take reasonable precautions, no method of internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or from this website.

9. Accessing and correcting your information

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make an access or correction request, contact us at trent@humainify.com.au. We will respond within a reasonable timeframe (generally within 30 days). We may ask you to verify your identity before providing access.

In some circumstances, we may decline to provide access or make a correction, for example where it would be unlawful to do so or where the request is unreasonable. If we decline, we will explain why in writing.

10. Retention

We retain personal information for as long as reasonably necessary to provide our services and meet our legal obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

11. Cookies and analytics

This website does not use tracking cookies for advertising or behavioural profiling. Vercel, our hosting provider, may collect anonymised technical data (such as page views and response times) for performance monitoring. No personally identifiable information is collected through analytics.

Calendly may set cookies when you interact with the booking widget on this website. Refer to Calendly's privacy policy for details.

12. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Act 1988 or this policy, please contact us first at trent@humainify.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

13. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available at humainify.com.au/privacy, with the date of last update noted at the top. Continued use of this website after a policy change constitutes acceptance of the updated policy.

14. Contact us

For any privacy-related questions or requests:

• Email: trent@humainify.com.au
• Phone: 0415 034 051
• Post: Humainify, Launceston, Tasmania, Australia